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I don't live near a The SM Store branch. How may I return my item?

If you don't live near a The SM Store branch and wish to return your ShopSM-purchased item, you may return through the LBC branch nearest you.

 

For your reference, here is our General Returns Policy:

https://support.shopsm.com/support/solutions/articles/72000512465-general-returns-policy

 

Kindly coordinate with ShopSM Customer Service before returning the item.  You may submit a ticket (https://support.shopsm.com/support/tickets/new) or email hello@shopsm.com for assistance on your concern.

 

RETURN INSTRUCTIONS:

  • Print the ShopSM Return Form and completely fill-up the information required.
  • Visit the nearest LBC branch.
  • Attach the accomplished ShopSM Return Form when endorsing items for return.

 

IMPORTANT REMINDERS:

  • No shipping fee shall be charged for ShopSM returns via LBC.
  • This form is applicable for ShopSM orders only.

The ShopSM Return Form may be downloaded here:

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