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I don't live near a The SM Store branch. How may I return my item?

If you don't live near a The SM Store branch and wish to return your ShopSM-purchased item, you may return through the LBC branch nearest you.


For your reference, here is our General Returns Policy:


Kindly coordinate with ShopSM Customer Service before returning the item.  You may submit a ticket ( or email for assistance on your concern.



  • Print the ShopSM Return Form and completely fill-up the information required.
  • Visit the nearest LBC branch.
  • Attach the accomplished ShopSM Return Form when endorsing items for return.



  • No shipping fee shall be charged for ShopSM returns via LBC.
  • This form is applicable for ShopSM orders only.

The ShopSM Return Form may be downloaded here:

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