If you don't live near a The SM Store branch and wish to return your ShopSM-purchased item, you may return through the LBC branch nearest you.
For your reference, here is our General Returns Policy:
Kindly coordinate with ShopSM Customer Service before returning the item. You may submit a ticket (https://support.shopsm.com/support/tickets/new) or email firstname.lastname@example.org for assistance on your concern.
- Print the ShopSM Return Form and completely fill-up the information required.
- Visit the nearest LBC branch.
- Attach the accomplished ShopSM Return Form when endorsing items for return.
- No shipping fee shall be charged for ShopSM returns via LBC.
- This form is applicable for ShopSM orders only.
The ShopSM Return Form may be downloaded here: