How long does the replacement and refund process take?

Replacing your item/s in any of THE SM STORE branch will only take a few minutes, given that all requirements are met according our Return and Exchange Policy. Once our Customer Service Associate has validated the item/s and issued your credit voucher, you may already select a replacement item. Should the replacement item's price be lower than the credit voucher value, no refund shall be given. Meanwhile, you will need to settle any excess amount if the replacement item's price is higher than the credit voucher value.

Should you prefer to request for a refund, credit vouchers shall be immediately generated while you wait in the store. However, for credit card charge back, it may take longer as it will be highly dependent on your credit card issuing bank. We recommend checking your next billing statement for validation.

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