Head to the nearest The SM Store branch to return your item/s. You will have the option of receiving a credit voucher that can be used at The SM Store to purchase a replacement of the item you have, or if the item is not available in the store, other item/s.
If you paid for your item via credit card or e-Wallet, you may also choose to have the charges reversed. However, this may take 3 to 4 weeks to complete depending on your issuing bank. Once processed, we recommend checking your next billing statement for validation. We will process the charge back once the request has been made in the store.