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Why was my card charged the wrong amount?

Items for delivery may incur shipping fee, which is reflected on your summary of charges prior to completing the order. Please check if your order was charged this fee, as this might be causing the discrepancy. We highly recommend reviewing the order summary before completing the checkout process.

There are also times when your order may be partially cancelled due to stock issues. If you paid for this through your card, you will be refunded for the items that we will be unable to fulfill.

If you have indeed been charged incorrectly, please contact our Customer Care, so we may assist you immediately. We would appreciate it if you can prepare the following information prior to contacting us:

  • Customer Name
  • E-mail Address
  • Order Number
  • Amount that should be charged
  • Amount that was charged by the bank

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