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How long will it take to deliver my order?

If you select Store Pick-up through Click and Collect, your order should arrive at the preferred store within the number of days below:

 LocationDays After Order Confirmation

If you select Delivery to your nominated shipping address, you should expect your order to arrive within the number of days below:

Days After Order Confirmation
Cavite, Rizal, Laguna, Batangas, Pampanga, Olongapo, Nueva Ecija, Bulacan, Dagupan and Pangasinan7-10
Rest of Luzon (except Batanes)9-12
Luzon Islands - Masbate, Romblon, Mindoro, Marinduque12-15
Cebu, Bacolod, Iloilo, Cagayan7-10
Rest of VisMin (except Siquijor)12-15

All orders will be coming from our central warehouse in Metro Manila.

For urgent needs and same-day delivery, you may use The SM Store's Call to Deliver service, provided that you are located near a The SM Store branch.

Additional Reminders

1. Additional 15 days may be observed for items with high capacity power (e.g., battery pack or rechargeable batteries) and liquid content (e.g., ink cartridge, perfume), if to be delivered outside of Luzon. These items will be shipped via sea due to airline safety restrictions.

2. Delivery to addresses outside of direct serviceable areas may have longer lead time. 

3. Orders received on or before 4PM from Monday to Friday shall be processed on the same day. Meanwhile, orders received beyond 4PM shall be processed the next working day. There are no operations on Sundays, which means fulfillment for orders placed on Saturday afternoon until Sunday will only begin on Monday.


FOR SM APPLIANCES, delivery coverage is limited to NCR region only.


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