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Until when can I cancel my order?

Your My Account > My Orders page will show you a Cancel button if it’s still eligible for cancellation. Once this button disappears, your order can no longer be cancelled, as it may have already been processed or turned over to one of our courier partners for delivery.

No additional charges will be incurred for cancelled orders.

If you selected Prepaid (Credit/Debit Card, GCash, GrabPay, PayMaya, or BPI Online banking) as payment method, please be advised that the refund process usually gets completed after 3 to 4 weeks, depending on your bank or eWallet's processing timelines. For GCash and GrabPay, this usually takes 2 to 5 working days.

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