Return and exchange for appliances under SM Appliances bought through ShopSM don’t follow the usual process and policy as the other products bought on ShopSM.
SM Appliances will assist and handle replacement of products that fall under valid reasons for exchange. It is important to keep your sales invoice copy and other important documents safe for when you would need to request for warranty or return and exchange at SM Appliances.
In addition, we would like to advise you that the following conditions are not entitled to a refund or exchange under the Consumer Act of the Philippines (RA 7394):
- Sudden change of mind (includes change in color)
- Defects caused by misuse or mishandling of items by customer
- Discovery of the lower price of the same item from another store
For concerns on SM Appliances purchased through ShopSM, please submit a ticket and wait for next steps instead of bringing it directly to the store.