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Shipping and Delivery
Shipping FAQs
- How long will it take to deliver my order?
- What shipping options are available?
- If I choose Cash on Delivery (COD) as payment method, can I open/check my order upon delivery by courier before releasing payment to courier?
- ShopSM Shipping Fees
- Where can I check the fees that I will be charged for shipping?
Click and Collect
Returns, Refunds, and Exchanges
Returns and Exchanges
- General Returns Policy
- Dyson Returns Policy
- SM Home Bulky Furniture Returns Policy
- SM Appliances Returns Policy
- I don't live near a The SM Store branch. How may I return my item?
Refunds
- How can I get my refund for an item I returned?
- How long is the in-store credit voucher valid for?
- Can the in-store credit voucher be reprinted if lost or stolen?
- Can I use my credit voucher for my next online transaction on ShopSM.com?
- How long does the replacement and refund process take?
Promos, Vouchers, and Payment
Payment
- What payment options are available on ShopSM?
- Does your courier partner provide cash change?
- Can I choose Cash on Delivery for Click & Collect orders?
- Why was my card charged the wrong amount?
- Do you keep my credit or debit card details?
Vouchers
Promos
- FREE SHIPPING Mondays
- P250 OFF for New Atome users!
- Get P200 OFF this Payday Sale! (Jan 29-31)
- ShopSM's 2.2 Sale!
- Atome: February 2022 Promo