What is Click and Collect?
Click & Collect is our FREE in-store pickup option available to customer...
What is SMAC Start?
With SMAC Start, make shopping for your food, fashion, home, and beauty esse...
Why is it taking so long for my refund to be processed?
For Prepaid orders, the moment ShopSM advises you of a refund due to order c...
Do your products come with warranty?
Most of our products, especially those that have electronics in them, have s...
When will I be refunded after cancelling my order?
We endeavor to process the refund immediately. The credited amount should re...
Can I still cancel my order after it has been shipped?
We are really sorry, but an order cannot be cancelled anymore once it has be...