What is Click & Collect?
Click & Collect is our FREE in-store pickup option available to customers and available in select branches. All you need to do is order your items on the website and wait for us to inform you via SMS/text message when your package is ready for pick-up at the selected branch.
Once ready, just drop by our store and pick up your item armed with the One-Time Pincode (OTP). It’s that quick and easy. You are given up to five (5) days from the date of notification to pick up your order from the selected location.
What are the operating hours of our Click & Collect locations?
Our Click & Collect locations are available daily from 11:30AM to 8:30PM during our pilot launch. We shall make further announcements once schedule changes to follow normal operating hours of the THE SM STORE.
How soon should I pick up my order from the Click & Collect location?
Orders are requested to be claimed five (5) days after receipt of the OTP. Unfortunately, orders that remain unclaimed after the said duration shall be cancelled. When this happens, a notification is sent to your registered email address.
Are all items available in any of the Click & Collect locations?
Items are available in most of the Click & Collect locations. Don’t worry, branches that cannot serve certain items will not be selectable during the checkout process.
How do I place an order via Click & Collect?
To order using this option, just select this as your preferred shipping option during the checkout process, and indicate which particular location you would like to specifically pick-up your order.
Can I change the location of my pick-up after placing my order?
Sorry, we are not able to change pick-up locations once you have made your order. If it is absolutely necessary to change the pick-up location, please immediately cancel the order and place another order again.
Due to the number of people accessing the website at the same time, we cannot guarantee that stocks will still be available at the time of re-order.