What payment options are available on ShopSM?
ShopSM offers a variety of ways to pay for your order. You can either pre-pay your order online using credit or debit card, or settle the amount in cash upon delivery.
What is Cash on Delivery?
Cash on Delivery is an alternative payment method, without having to use a credit or debit card. Once you’ve completed your order, our team will prepare and ship the items right to you. Our courier partners will be happy to collect payment upon delivery of your order. Now you can shop from the comfort of your own home even without a credit card.
Does your courier partner provide cash change?
We encourage customers to prepare the exact amount of payment to avoid any inconvenience. Our courier partner will endeavor to provide change as much as possible.
Why am I not able to select Cash on Delivery for Click & Collect orders?
For our initial launch, Click & Collect orders shall accept credit or debit card payments done through our website. We look forward to be able to offer cash payment method in the future.
What credit and debit cards are accepted?
Most major credit and debit cards such as Visa, Mastercard, JCB and American Express are accepted through our payment gateway partner, iPay88. Some cards may not be accepted due to limitations from your card issuing bank. Rest assured your credit and debit card details are stored safely by our payment gateway partner.
Do you offer installment payment plans?
Installment payment plans are being worked on and will be available in the future. For now, we offer credit card and debit card – straight purchase, apart from cash on delivery.
Why was my card charged the wrong amount?
Items for delivery may incur shipping fee, which is reflected on your summary of charges prior to completing the order. Please check if your order was charged this fee, as this might be causing the discrepancy. We highly recommend reviewing the order summary before completing the checkout process.
If you have indeed been charged incorrectly, please contact Customer Care here, so we can assist you immediately. We would appreciate it if you can prepare the following information prior to contacting us:
- Customer Name
- Order Number
- Amount that should be charged
- Amount that was charged
- Bank Information
Do you keep my credit or debit card details?
We do not collect credit card details directly. All credit and debit card information is handled by our payment gateway partner, iPay88. Rest assured that your card details is kept safe and private. Ipay88 is PCI DSS compliant, and a trusted partner of ShopSM and many other online sites.
Can I use a credit or debit card that is not under my name to place an order?
For security purposes, ShopSM only allows orders to be placed by the card holder. Please make sure you own a credit or debit card before proceeding with a card transaction with us. Otherwise, you may opt to use cash on delivery as your payment option.
How do I know if my payment was successful?
For card transactions, you will receive three email notifications after successfully placing your order – an order confirmation notification, a message from iPay88 confirming the amount debited from your card, and a sales invoice.
Please check your spam/junk folder for any emails from us. Otherwise, if you do not receive these emails, please reach out to Customer Care here, so we can address this concern for you.
I did not receive my sales invoice. What should I do?
For prepaid orders, your sales invoice is sent to your email address shortly after you place your order. For cash-on-delivery, we send your sales invoice via email after your order has been delivered. Please give us up to three (3) business days to confirm the delivery and send your sales invoice.
Kindly make sure to check your spam/junk folder for the email notification coming from us. Should you not receive the sales invoice after three business days after delivery of your order, feel free to reach out to Customer Care here, so we can assist you further.