While under GCQ
For Delivery estimation: Delivery is estimated at 4-8 days within Metro Manila and 10-15 days for Provincial, 20-30 days for Batanes and Palawan orders.
We now deliver within Metro Manila, Luzon, Leyte, Bohol, Iloilo, Palawan, Roxas, Bacolod, Dumaguete, Samar, CDO, Davao, Iligan, Misamis Occidental, Agusan Del Norte, Zamboanga, Bukidnon, Zamboanga Del Norte and Cotabato.
Same as support, we are operating at a limited capacity and we are following strict government guidelines for the duration of the GCQ and MECQ for some areas.
Rest Assured, that ALL orders would be delivered while making sure they are up to par with our safety standards.
The SM Store Click and Collect
For Delivery to nominated address
We process all orders as soon as we receive them. Delivery time frame varies depending on delivery address. We will update you via email once your order is shipped. We endeavor to deliver your items as follows:
- Metro Manila – 4 to 8 days
- Provincial – 10 to 15 days
- Batanes and Palawan – 20 to 30 days
Example: If you order on August 4, 2020 (Tuesday) and your delivery address is located in Metro Manila, your order is expected to arrive between August 07 to August 11, 2020.
For FREE pick up at THE SM STORE-Click & Collect
Your order shall be ready for pick up within the following lead times, after receiving the One-Time Pincode (OTP):
- Metro Manila – 2 to 3 days
- Luzon – 3 to 5 days
- Visayas and Mindanao – 4 to 7 days
Example: If you order on August 4, 2020 (Tuesday) and your the Click & Collect location is located in Metro Manila, your order is expected to be ready for pickup between between August 5 to August 6, 2020.
1. Additional 15 days may be observed for items with high capacity power (e.g., battery pack or rechargeable batteries) and liquid content (e.g., ink cartridge, perfume), if to be delivered outside of Luzon. These items will be shipped via sea due to airline safety restrictions.
2. Delivery to addresses outside of direct serviceable areas may have longer lead time.